State-owned China Eastern Airlines is now using AI to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.
The airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff. T...
New Delhi: The Competition Commission of India (CCI) has approved the acquisition of 42.5% of outstanding voting shares in MakeMytrip by Hong Kong based travel service provider Ctrip, according to a tweet by the CCI released on Tuesday. Ctrip holds nearly half of the homegrown online travel service provider after this acquisition.
“CCI India approves...
Skyscanner, owned by Chinese travel giant Ctrip, will close Trip by Skyscanner next month, marking the end of the user-generated travel planning mobile app and website founded in 2010 under the brand Gogobot.
Skyscanner pulled the plug at a time when consumers don’t want to visit yet another travel website when they already visit so many to plan and book v...
In response to a lawsuit against its "no outside food and beverage" policy, Shanghai Disney said on Monday that the rule is "consistent with many other theme parks across China" and "guests are welcome to enjoy their own food and beverages outside the park".
The suit was brought by a law school student in Shanghai after she was told by park security to eith...
Just over a month after taking over Paris-based corporate travel group 3Mundi, Flight Centre is boosting its exposure to another French-speaking market.
The Brisbane-headquartered company now has 100 per cent ownership of North American premium leisure and corporate travel business Les Voyages Laurier du Vallon (LDV).
Flight Centre had secured a 75 per ce...
Upgrade Pack, an app that provides exclusive flight and hotel upgrades as part of a loyalty-based membership, has announced a new investment of ￡1.3 million, bringing total funds raised since the startup’s launch a year ago to ￡3.4 million.
The recent financing round was led by a British investment firm Havisham Group, with the capital to be used to lau...
TripAdvisor announced financial results for the second quarter ended June 30, 2019.
“We delivered strong second quarter and first half 2019 profitability amidst ongoing investments aimed at future growth”, said Chief Executive Officer Steve Kaufer. “We are operating with increased customer focus, and we are laying the foundation to deepen customer relati...
To raise awareness among international visitors, activists dressed in black sat in the arrivals halls and waved banners.
Honk Kong has been reeling under protests for weeks due to anger over an extradition bill which took the shape of demands for greater freedoms.
Hong Kong has a free press and judicial independence under the ‘one country, two systems’ a...
To raise awareness among international visitors, activists dressed in black sat in the arrivals halls and waved banners.
Honk Kong has been reeling under protests for weeks due to anger over an extradition bill which took the shape of demands for greater freedoms.
Hong Kong has a free press and judicial independence under the ‘one country, two systems’ a...
Chinese travel information and experience sharing site Mafengwo is accused of facilitating fake forms of online orders and reviews, according to a Caixin report. Sources said that Mafengwo has allowed registered merchants to place spurious orders so as to boost their onsite rankings.
Mafengwo said that user reviews of restaurants, hotels, destinations and ...
